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Frequently Asked Questions (FAQs)

Artworks

What is the concept behind fine art editions?

An edition is an authentic artwork created from a unique piece of work by an artist. Editions are created in multiple numbers, carefully chosen by the artist and no more can be created after all editions have been created and sold. The value of the original work will exceed that of an edition. The concept of a “limited edition” is vital for collectors to distinguish an authentic print from a reproduction. It is generally recognized that the smaller the edition, the more valuable the print. So as well as authenticating prints with their signature, artists will number their editions, usually in pencil, in the margins. However, in the case that a print is not signed, nor numbered it must be accompanied by a Certificate of Authenticity. Each is noted as a fraction of the agreed print run, providing collectors with a guarantee of the work’s authenticity.

How do I know that the artworks are authentic?

Weng Contemporary sources its art editions from the most reputable producers, artist studios, and galleries worldwide. These editions are carefully examined before being listed on our website.

How do I know if an artwork is available?

If not stated otherwise, all artworks listed on Weng Contemporary are guaranteed to be available at their listed price. We pride ourselves on offering a 100% guarantee on prices and availability of all listed artworks, providing you with an unparalleled level of transparency and reliability.

Who do I contact to get more information on an artwork?

Our team of experts would be happy to advise you on all matters personally. Please contact us via the LiveAssistance button on our website, WhatsApp and WeChat are available on +41 76 541 56 58, as well as an e-mail at info@wengcontemporary.com.

Payment

How do I purchase art on the website?

Click on the "add to Cart" icon next to the artwork. This will add the artwork to your cart, which you can access by clicking on the "Cart" link in the top-right menu. Follow instructions during the checkout process to complete your order. Upon successful completion of your purchase order, you will receive a confirmation by e-mail. If you do not receive a confirmation e-mail within 24 hours, please contact us via e-mail at info@wengcontemporary.com.

Which payment methods do you accept?

We accept payments via wire transfer, Credit Card, and Bitcoin (BTC).

Which currencies do you accept?

We accept online payments in USD and EUR as well as Bitcoin (BTC). If you wish to pay in other currencies (GBP, CHF), please contact us via the LiveAssistance button, WhatsApp and WeChat are available on +41 76 541 56 58, as well as an e-mail at info@wengcontemporary.com. We will proceed with the daily currency exchange rate of the Central European Bank.

What are the cost elements of my purchase?

For every purchase, there are three cost elements: (1) The artwork: the artwork price is listed next to each artwork. (2) The shipping: An estimate of the packing, shipping, and transit insurance cost is provided during the checkout process through our partners at Your Special Delivery Service. The total price of these two components will be clearly communicated to you during the checkout phase, before any order is submitted. (3) Import duties and taxes: the payment of any applicable duties, tax, and/or customs fees, are the responsibility of the buyer. These must be settled by the buyer with the relevant customs authorities, depending on where the artwork is shipped to.

Are there any hidden fees?

No, the listed price will be the final price to be paid for the artwork(s) selected. Please note that unless indicated, our artwork prices do not include shipping, packing, and/or framing. We will provide recommendations for shipping and framing service providers, which you can select during your checkout process.

How do I pay import duties and taxes?

International shipments are subject to duty and tax as determined by the customs authorities of the importing country. The buyer must pay any fees directly upon receipt of their shipment, through a separate invoice issued by the customs authorities and/or the service provider used for the shipment.

Shipping & Delivery

Shipping and insurance

We offer the option of transport being organized in partnership with the professional art transport company Your Special Delivery Service. The customer assumes all shipping and packaging costs, unless it has been agreed otherwise in writing, or is in relation to offers with declared free shipping.

Do you ship internationally?

Yes, through our preferred logistics partner we are able to ship all artworks to any destination in the world.

Is my purchase insured during transport?

Weng Contemporary does not insure your purchase during transportation or at any other stage of packing, shipping, etc. The client is responsible for opting to purchase an insurance policy to accompany the work throughout the steps of logistics. This option is offered to you upon purchase via our partners; Your Special Delivery Service.

Do you provide framing services?

We do not offer framing services.

When will my order ship and be delivered?

Following the reception of your payment, an agent at Your Special Delivery Service will get in touch with you to inform you of the status of your delivery immediately. All deliveries are guaranteed within 10 business days. For logistic inquiries please get in touch directly with your agent at Your Special Delivery Service over email at weng@ysds.com

What should I do if I receive a damaged item?

We encourage clients to purchase transit insurance, as unfortunately, artworks (especially sculptural editions) can be fragile and sensitive during transportation. This is the client´s liability to engage with. If your edition got damaged, and you have transit insurance coverage, please get in touch with Your Special Delivery Service at weng@ysds.com.